Frequently Asked Questions

Here are our most frequently asked questions. If you don’t find the answer to your question here, please don’t hesitate to get in touch. 

How often should I get my heat pump professionally serviced?

Between every six months to every two years, depending on how often it's used and the environment it's in. For example, for a heat pump that gets used every day of the year and is in a place that gets a lot of dust or other types of aerosols that can get sucked into the indoor unit, a six monthly servicing would be recommended.

Will one high wall heat pump heat my whole house?

High Wall Heat Pumps are designed to only heat and cool the room they are in. Occasionally you will get some flow on to other rooms. Ducted systems or Multi Split Systems are great ways to heat and cool multiple rooms.

Should a High Wall Heat Pump be put in a hallway to heat multiple bedrooms?

High Wall Heat Pumps are designed to only heat and cool the room they are in. Putting one in a hallway in our experience is not an effective way to heat and cool bedrooms. Ducted systems or Multi Split Systems are great ways to heat and cool multiple bedrooms.

What is a basic back to back installation?

A basic back to back is a heat pump installed on an outside wall where the outdoor unit is installed directly behind the indoor unit.
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